Terms of use

Last updated: 6 October 2026

These terms are the contract between you and Homnna. You accept them when you create an account, as a guest or as a host family, and they apply for as long as you use Homnna. The privacy page says what happens to your data, and is part of them. Sections 4 and 5 are for guests, sections 6 and 8 for host families, and the others for everyone.

1. What Homnna is

Homnna is an introduction service: it connects guests with independent Moroccan host families and passes booking requests between them. The meal itself is offered by the family, in their home, and paid in cash directly to them. Homnna is not a restaurant, a caterer, a tour operator or a travel agency, it employs no family, and it is not a party to the meal: the meal is agreed between the guest and the family, and these terms are the rules both of them accepted for it. Homnna is paid by the family, for each meal served, and never by the guest.

Homnna does not cook, serve, choose the dish or stand at the table. It does not inspect a home or a kitchen before it goes online, and a visit it makes afterwards certifies nothing. What it does, and what it answers for, is in section 11.

Homnna is run by:
Homnna
Paris, France
To write to us: contact@homnna.com

2. Your account

You are 18 or over and free to enter into a contract. An account is one person's: it is not lent, sold or shared.
What you tell Homnna is true and kept up to date: your name as on your ID, your email, your phone, and your home if you host.
Your sign-in is yours to keep safe. What is done from your account is taken to be done by you, until you tell us it was not.
Homnna writes to you about your tables, your account and these terms, in the app, by notification and by email. Those messages are part of the service.

3. The identity check

Every guest passes an ID check when signing up: Didit, for Homnna, checks the guest's identity document and a short selfie against it. The guest's first request goes out as the check starts; a table is chosen only once it has passed, or while a person at Homnna reviews it, as if it had passed. If a check is refused, the guest's open requests are called off, the tables still ahead are cancelled and each family is told. A booking made under a false name is void.
A guest is 18 or over, and gives the name that is on their ID: the ID check reads both. The pseudo families see is the guest's choice, and may not pass for somebody else.
A host family passes the same check before her home goes online: the person who opens the home is 18 or over and gives the name that is on their ID, and one document opens one home.
A check that passed says one thing: that on that day a genuine document matched the face of the person holding the phone. It is no judgment of anybody's character, and Homnna runs no background check, on guests or on families.

4. Guests: asking and booking

A request becomes a booking only when the family confirms it. The address is shared at confirmation.
Each family hosts at most one table per meal per day: a confirmed date is exclusive to you.
You ask for yourself and for the people you bring. You answer for them as for yourself, and a child comes only with an adult who is responsible for them.
If your plans change, cancel from your booking page as early as you can, and before the table's agreed time: from then it can no longer be cancelled by either side, and ends as the family closes it. The family cooks for you personally: two no-shows within 90 days pause your requests for 30 days from the second, and repeated no-shows lead to removal. Each no-show can be disputed from its table within 7 days, and one Homnna finds you came to no longer counts. Until Homnna decides, a no-show you dispute still counts, unless you signalled from the app that you were at the family's door; one Homnna contests itself does not count meanwhile. You may have one dispute waiting at a time, and once Homnna finds you did not come to a table you said you came to, you cannot dispute for 90 days.

5. Guests: at the table

You are a guest in a private home: follow the family's house customs. Photos of people only with their consent. No alcohol.
The address is given to you for that table and for nothing else. You do not publish it, you pass it on to nobody but the people coming with you, and you do not come back uninvited.
Declare allergies and dietary needs in the booking form. Host kitchens are family kitchens, not certified allergen-free environments. Coming to the table with a serious allergy is your informed decision.
If you are ill with something others could catch, cancel rather than come.
No drugs, no weapons, and no animal unless the family said yes. What you or the people you bring break or damage, you make good to the family.
Ratings go both ways. Disrespect toward a host family leads to removal from the platform.

6. Host families: your home and your table

Independent. You host in your own name and on your own account. You are not Homnna's employee, agent or partner: you choose your hours, the meals you serve, the requests you answer and your price, you pause or close your home when you want, and you are free to host by other means. Homnna promises no number of requests and no income.
Your home. You live in the home you register, in Morocco, and you have the right to receive guests there: as its owner, or with the agreement of whoever must give it (a landlord, a co-owner, the people you live with). The pin is on your door, and the address is one a guest can find.
Your page. Your photos are recent photos of your own home as a guest will find it, the room where the meal is eaten and the kitchen where it is cooked among them. Your answers about your home are true.
Your word. An answer you send is a promise: the dish, the time and the price, for the number of guests who asked. Once a guest has chosen you, you are home at that time and you serve what you offered. If you truly cannot, you cancel from the table at once, and before its time.
The agreed total is the whole price. You ask the guest for nothing more, and you do not press them to buy or to tip.
Through Homnna. A guest who found you through Homnna books you through Homnna. Inviting them to arrange tables outside it, so as not to pay Homnna, is a reason to close your account.
What you learn about a guest (their pseudo, how many they are, what they cannot eat) is for that table only. You do not photograph or record a guest without their consent, and a camera in a room guests use is switched off, or said before they come.
The law where you live. You follow the rules that apply to you for receiving guests and serving food, and what you earn at your table is your income, yours to declare. Homnna gives no legal or tax advice, withholds nothing, and tells an authority what the law obliges it to tell.
The charter. You keep the host charter in section 8, at every table.

7. What Homnna charges

The guest pays the family the table's agreed total, in cash, at the table, even if fewer of them come. Homnna takes nothing from the guest and never handles that money.
The guest names a price per person when asking, and families are shown what it comes to for the whole table. A family accepts it or proposes her own price for the table, and the guest chooses between the answers.
A family pays Homnna 16% of the table's agreed total, rounded down, against credit bought in advance, once the meal is served: when she closes the table, when the guest's pass is scanned at the door, or when the table is left unclosed the day after the meal. The agreed total stands whoever comes.
A cancellation costs the family nothing, and neither does a guest who does not come, once she says so on the table. A no-show is contested when the guest signalled from the app that they were at her door (that table can no longer be cancelled), when the guest says within 7 days that they came, or when Homnna contests it within the same 7 days, which it may do when the guest had written to her before the table or when the no-shows she reports are unusually many. In each case Homnna calls both sides before deciding. When the guest signalled they were at her door, or Homnna contests it, the family pays for that table at once, as for a served one, and is given it back if Homnna finds the guest did not come; when the guest alone says they came, she pays only if Homnna finds they did. A no-show nobody contests in those 7 days stays free. From a table's agreed time, neither side can cancel it any more: it ends as served or as a no-show. A table nobody closes is taken to have been served. The tables a family cancels herself are counted, and past a threshold Homnna calls her.
Credit may go 150 MAD into the negative, so a family hosts before she pays. Below that, she still sees the requests near her but cannot answer them until she tops up; once a week, saying in the app that she has sent a transfer lets her answer for 48 hours while it arrives. Tables already confirmed are not affected.
Credit is an advance on what a family will pay Homnna, counted in dirhams. It pays for nothing else, earns no interest and cannot be passed on to anybody. Credit that Homnna offers is spent before credit she bought, is never paid out, and ends when her home closes. A balance below zero is owed to Homnna.
Credit a family bought and has not used is returned when she leaves. Write to us before closing your home in the app, or in the 30 days it then stays offline: at their end, closing deletes the details we would pay it to.
Today Homnna is free for guests. If that ever changes, the price is shown before the ask, and never applies to a table already agreed.
Homnna may change its rate and the rules of this section. Families are told in the app or by email at least 30 days before. A meal is charged at the rate in force on the day it is served, and a table already paid for is never counted again. A family who does not accept a change closes her home before it applies, and the credit she bought is returned.

8. The host charter

The charter is what every host family promises her guests, and Homnna, at every table. It is short on purpose: these are the rules a careful cook keeps already.

Nobody who is ill cooks or serves. With a fever, vomiting, diarrhoea, jaundice or an infected wound on a hand, you cancel the table rather than cook.
Clean hands. Washed with soap before cooking and before serving, and again after the toilet, after raw meat, fish or eggs, after the bin, an animal or a phone. A cut is covered.
A clean kitchen. Surfaces, boards, knives, pans and cloths are clean before you start. No insects, no rodents. Animals stay out of the kitchen while you cook. The bin is covered and emptied.
Safe water. The water guests drink, the ice, and the water food is washed in are safe to drink.
Fresh food, kept cold. Bought from a seller you know, and within its date. Meat, poultry, fish, milk and eggs stay in the fridge until they are cooked.
Raw and cooked apart. Raw meat, poultry and fish never touch what is eaten as it is: a board and a knife of their own, or washed in between.
Cooked through, served hot. Meat, poultry, fish and eggs are cooked through. A dish is served within two hours of being cooked, or kept hot until then. What was made the day before was kept cold, and is reheated until it steams all the way through.
The truth about what is in the dish. You read what the guest said they cannot eat, and you say what is in each dish when asked: gluten, eggs, milk, nuts, peanuts, sesame, fish, shellfish and the rest. You never say there is none when you do not know, and you leave unanswered a request you cannot cook for safely.
A safe way in, a clean table. The way from your door to the table is lit and clear. The room, the dishes and the glasses are clean, and a guest can wash their hands with soap and use a clean toilet.
No alcohol, no smoke at the table. You serve and sell no alcohol, and nobody smokes in the room during the meal.
The same welcome for every guest. You answer the requests you want to. You never turn a guest away, or treat one differently, because of where they come from, their religion, their sex or a disability. An adult of the household is there from the guest's arrival until they leave.
If something goes wrong. A guest who is unwell or hurt is helped first, and you call the emergency services if it is needed. Then you tell Homnna the same day, from the table.
Homnna may look. Homnna may ask you for new photos of your kitchen and your table, visit at a time agreed with you, and pause your home while a report is looked into. A visit certifies nothing: your kitchen stays yours to keep.

9. Reviews, photos and what you publish

What you publish on Homnna stays yours: your photos, the description of your home, your reviews. You allow Homnna to store it, show it, copy it, resize it, crop it and translate it, free of charge and in every country, to run the service and to show a home or a review on its site, in its apps and in links to them, for as long as it is online.
Homnna asks you first, in writing, before using your photos, your name or your words to advertise.
You publish only what you have the right to publish, and photos in which everyone who can be recognised agreed to be.
A review is written by somebody who was at the table, about that table, and says what they found there. No insult, no hatred, nothing about a person's private life, no address, no advertising. Homnna does not rewrite a review and removes none for being unwelcome; it may hide one that breaks these rules.
Anything on Homnna that seems to you illegal, or against these terms, can be reported from your table or by writing to us. A person reads it.

10. Your data

The privacy page says what Homnna collects, why, for how long, and how to have it corrected or erased.
Homnna counts what happens on it (how many tables, in which city, at which hours, at what price) and may use and publish those figures. They name nobody.
Homnna relies on other companies to run: hosting, email, notifications, the identity check. They act on its instructions, under contract.
Homnna may be moved into another company, or taken over by one. Your account, your data and these terms then pass to it under the same promises, and you are told before.

11. What Homnna answers for

Homnna's work is the introduction: running the apps, having identities checked, passing requests, answers and addresses, keeping ratings and reports, and acting on them. It owes care in doing that work, not a result: it cannot promise that a family will answer, that a guest will come, or that a meal will please.

The meal, the food, the home and what happens during the visit are the family's, under her responsibility. What a guest and the people they bring do there is theirs, under the guest's. Neither acts for Homnna, and Homnna answers for neither.
Homnna does not check kitchens, food, allergens, the safety of a home, or anybody's past. The identity check, the charter, the ratings and the reports lower the risk; they do not remove it. Going to the home of somebody you do not know, and receiving somebody you do not know, is each person's own decision.
Homnna is not an emergency service. In danger, call the local emergency services first.
The apps are provided as they are. They may stop for maintenance, or because of a fault, a network, a provider or an event nobody could prevent, and Homnna does not answer for that.
Where Homnna is at fault in its own work, it answers for the direct loss that fault caused. Toward a host family, that is never lost income or a lost opportunity, and never more than what she paid Homnna in the twelve months before.
If Homnna is pursued because of something you did (a breach of these terms, the meal you served, how you behaved at a table, what you published), you make good what it costs Homnna.
Nothing in these terms limits what the law does not allow to be limited: liability for a death or an injury caused by one's own fault, for fraud or gross negligence, and the rights the law gives a consumer where they live.

12. Insurance

Homnna's service includes no insurance: not of the meal, the home, the guest or the journey. A host family answers for her home and her table, and it is hers to check with her insurer that her home insurance covers receiving paying guests. A guest is advised to travel with health and personal liability cover. If Homnna one day covers tables with a policy of its own, it will be written here.

13. Leaving, pausing and closing

You may leave at any time, from the app: an account, or a home, goes offline at once and is erased 30 days later, unless you sign in again before then.
Homnna may pause or close an account that breaks these terms or the charter, that put somebody's safety or money at risk, that lied about who it is, whose identity check was refused, that misses or cancels tables as sections 4 and 7 count them, that a report is being looked into, or that the law requires it to close.
You are told why, unless somebody's safety or the law forbids it. You may answer: write to us within 30 days, and a person looks again.
The tables ahead of a closed account are cancelled, and the other side is told. Credit a family bought and has not used is returned, less what she owes.
Homnna may also stop the service. Families are told 30 days before, and the credit they bought is returned.

14. Changes

Homnna changes: its features, its hours, its cities. These terms may change too. A change that matters to you is announced in the app or by email at least 30 days before it applies, and its date is at the top of this page; a change the law or somebody's safety requires may apply at once. If you do not accept it, close your account before that date. Using Homnna after it means you accept.

15. Homnna's property, and fair use

The name, the mark, the apps, their design and their words are Homnna's. You may use the apps for your own tables, and for nothing else.
You do not copy or collect what is on Homnna, by hand or by machine; you do not open accounts for other people or with a false identity; you do not look for an address or a person's details other than through a table confirmed with you; you do not test, get round or disturb Homnna's security without its written agreement; and you do not use Homnna to advertise, to recruit, to sell or for anything the law forbids.

16. General

If a court sets one clause aside, the others stand. A right Homnna does not use is not a right it gives up.
Homnna's records of what happened on it (requests, answers, times, notifications, the movements of a family's credit) are proof of it, unless you show otherwise.
These terms exist in French, in English and in Arabic. Where they differ, the French text applies.
A founding family who signed a written agreement with Homnna is bound by it and by these terms together. Where the two differ, the signed agreement applies to her.

17. Law and disputes

These terms are governed by the law of the country where the meal takes place, the country of the family's home: for a home in Morocco, Moroccan law. If something goes wrong, write to us first: we answer within 30 days and try to settle it with you. Failing that, disputes go to the courts of that country. If you use Homnna as a consumer, none of this takes away the protection the law of the country you live in gives you, or your right to go before its courts.